Customer Protection

Limited Workmanship Warranty

At Liquid Illusions, we stand behind the quality of our workmanship and coating systems.

Our Quality Commitment

We are committed to providing durable, high-quality concrete coating installations built to last. Our planetary diamond grinding preparation and industrial-strength polymer formulas ensure your floor is installed to premium industry standards.

Warranty Terms by System

Warranty terms may vary depending on the specific system installed and individual project conditions.

Residential Interior

15 Years

Complete coverage from date of installation.

Residential Garage

15 Years

Protects under standard garage operations.

Commercial Floors

7 Years

Industrial grade wear and traffic defense.

Warranty Coverage

Liquid Illusions warrants that our epoxy/polyaspartic coating installations will be free from defects in workmanship, including:

Industry Standard Variance: For all flake, quartz, and decorative coating systems, minor cosmetic imperfections, slight texture variations, isolated pinholes, or small blemishes may occur and are considered normal within industry standards. Warranty coverage applies only to material or installation failures affecting more than approximately 3% of the finished coated surface after full installation and cure.

What Is Not Covered

This warranty does NOT cover failures, delaminations, or blemishes resulting from:

Customer Responsibilities

To preserve and maintain your workmanship warranty coverage, customers must strictly adhere to the following:

1. Proper Cure Time

Allow all coatings to cure fully according to our instructions before subjecting the surface to foot or vehicle loads.

2. Recommended Cleaning

Follow recommended cleaning and maintenance procedures (avoid vinegar/abrasive scrub pads).

3. Avoid Surface Misuse

Avoid chemical pooling, mechanical dragging, or heavy sharp drop abuse over the coated surface.

Warranty Claims Process

Any warranty claim must be submitted in writing with photos of the affected area. Liquid Illusions reserves the right to inspect the floor before determining warranty eligibility.

If determined to be a covered defect, Liquid Illusions will repair or recoat the affected area at no additional labor cost.

To file a claim, please compile your photos and send them along with project details to: illusions.epoxy@gmail.com.

Warranty Limitations

This warranty is non-transferable and applies only to the original purchaser of the concrete coating installation.

 

Liquid Illusions’ liability is limited solely to repair or replacement of defective coated areas. We are not liable for incidental, structural, or secondary damages resulting from surface failures.

 Note: Coverage begins strictly on the date of installation completion.

Let’s Bring Your Vision To Life

Whether you’re looking to upgrade your garage, transform a commercial space, or create a completely custom finish, Liquid Illusions is here to help bring your vision to reality.